Refund and cancellation policy

[needs partner review]

You can cancel or move a paid consultation free of charge up to 24 hours before the start time shown on your booking. Do it from the booking page in your portal, or message the firm.

When you cancel inside the free window we refund the full professional fee you paid. When you move the booking the fee carries over to the new time.

[needs partner review]

If you cancel within 24 hours of the start, we refund half of the professional fee and keep the other half.

The charge reflects the loss the firm actually suffers. A partner reserves that time for you alone, reads what you sent in advance and turns other clients away from the slot. At less than a day of notice the slot can rarely be offered to anyone else. Half the fee is a fair estimate of that loss, not a penalty, and it is the most we keep.

A consultation you do not attend, without telling us beforehand, is not refunded.

[needs partner review]

If you cannot attend because of your own illness or hospitalisation, or the death of a close family member, tell us as soon as you reasonably can. With reasonable proof, such as a medical note, a hospital record or a death or burial notice, we will refund the professional fee in full or move the consultation free of charge, whichever you prefer.

This applies even inside the 24 hour window and even after a missed consultation, as long as you contact us within 7 days.

[needs partner review]

If the firm cancels or cannot hold your consultation, for example because the partner is unavailable or a conflict of interest check prevents us acting for you, you get a full refund of everything you paid, including the Paystack processing fee. You may choose a new time instead if you prefer.

[needs partner review]

Card and transfer payments go through Paystack, which charges a processing fee that is shown separately before you pay. Paystack keeps that fee even when a payment is refunded, so we do not return it, except when the firm cancels, in which case the firm bears it and you get it back.

[needs partner review]

For a fixed fee service, such as a registration, a verification or a letter, you can cancel for a full refund of the professional fee until a lawyer starts work on it. Once work has started we refund the part of the fee for work not yet done. Government and registry fees already paid out on your behalf cannot be refunded.

[needs partner review]

Cancel from the booking page in your portal, where the refund is worked out for you, or send a message to the firm from your portal, or call 0814 321 2579, or email attorneysklinique@gmail.com. Give your name, the booking or receipt number and the reason.

Refunds go back to the card or account you paid from. Paystack usually completes a refund within 5 to 10 working days of our approval; your bank may take longer to show it.

This is version 2026-09-28 of the policy, effective 28 September 2026. When you pay we record which version you agreed to. A later version never applies to a payment you have already made.